Refund Policy for taifika.com
Effective Date: 01/01/2025
At taifika.com, we strive to provide exceptional services to both brands and influencers on our platform. While we aim to ensure that every transaction is completed to your satisfaction, we understand that situations may arise where a refund may be necessary. This Refund Policy outlines the conditions under which refunds may be issued and the steps to request a refund.
By using taifika.com, you agree to abide by the terms outlined in this policy.
1. Refund Eligibility
Refunds may be issued under the following circumstances:
- For Brands: A refund may be requested if there is a failure to deliver agreed-upon services by an influencer, such as non-completion of the campaign or if the influencer’s work is deemed to be materially different from the campaign agreement.
- For Influencers: Refunds may be requested if payments were made in error or if there was an issue with the payment processing on the platform.
Refunds will only be processed if the dispute is raised within 7 days of the campaign's completion or the payment being processed.
2. Conditions for Refund Requests
To be eligible for a refund, the following conditions must be met:
- The request must be made within 7 days from the date of payment or the campaign completion.
- A clear explanation and relevant supporting evidence must be provided to demonstrate the reason for the refund request (e.g., failure to meet agreed-upon deliverables, technical issues, or duplicate payments).
- Both the brand and the influencer should have made reasonable efforts to resolve the issue between themselves through taifika.com’s communication tools before requesting a refund.
3. Non-Refundable Transactions
Refunds will not be issued for the following:
- Completed Campaigns: Once a campaign has been completed and the deliverables have been accepted by both parties (brand and influencer), no refund will be issued.
- Influencer-Related Disputes: If the influencer has fulfilled the terms of the campaign, but the brand is dissatisfied, refunds will not be processed. In such cases, taifika.com encourages open communication between brands and influencers to resolve issues.
- Change of Mind: Refunds will not be provided simply because the user changes their mind about using the services after payment.
- Platform Fees: taifika.com charges platform fees for processing transactions, which are non-refundable.
4. How to Request a Refund
To request a refund, please follow these steps:
- Log in to your Account: Access your account on taifika.com.
- Navigate to the Support Section: Visit the “Help” or “Support” section of the platform.
- Submit a Refund Request: Provide a detailed explanation for your refund request, including any supporting documents or evidence (such as screenshots, emails, or other communications).
- Our Review Process: Once your refund request is received, our support team will review the request. You will be notified within 5 business days regarding the outcome of your request.
5. Refund Processing
Once a refund is approved, taifika.com will process the refund as follows:
- For payments made via credit/debit card or bank transfer, the refund will be processed back to the original payment method.
- For payments made via other platforms (e.g., mobile money), refunds will be issued to the same account used for payment.
Refunds may take up to 10 business days to appear in your account, depending on the payment method and your bank’s processing times.
6. Changes to the Refund Policy
taifika.com reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed of any updates.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact our support team at:
Email: support@taifika.com
By using taifika.com, you acknowledge that you have read and understood our Refund Policy and agree to its terms.